About this position

Are you a strong marketer and communicator that’s ready to manage a team and help grow an ambitious agency?

Account Management

  • Manage 2-5 of the agency's accounts while maintaining a real-time understanding of account health and status of all client engagements.
  • Oversee the day-to-day relationship for key clients within the agency, serving as the primary point of contact for cross-channel teams.
  • Facilitate team collaboration to develop digital marketing approaches and ensure they ladder up to client objectives.
  • Lead cross-service line meetings (internal and client-facing), facilitating scheduling, developing the agenda, and providing action items and follow-ups as appropriate.
  • Lead key client presentations, coordinating the development of content with delivery teams.
  • Direct new business hand-offs when additional opportunities are realized.

Relationship Management

  • Identify client decision-makers and establish strong relationships with them through regular facetime and active communication.
  • Develop personal relationships with key client contacts and relevant stakeholders, understanding their goals and playing a role in helping achieve them.

Brand Strategy

  • Develop a keen understanding of the clients’ big picture marketing goals and business objectives in an effort to align the agency's delivery teams to the same objectives.
  • Keep a pulse on progress against established KPIs and goals, identifying learnings that can be applied across channels to optimize results.
  • Hold a working knowledge of the digital marketing landscape to facilitate identification of most effective services.
  • Serve as the voice of the client within the agency, speaking to client needs, brand strategy and goals to inform activation plans; review and provide feedback on all key deliverables through this lens.

Account Planning & Growth

  • Facilitate and leverage ongoing strategic meetings with clients as a forum to present and discuss new strategies and solutions for growth.
  • Partner with Service Line Directors to create proposals for new opportunities.

What we're looking for:

Over the years, Union has built an open and fun environment around our six core values; Creativity, Innovation, Collaboration, Kindness, Passion, and Hard Work. Therefore, regardless of the position, we are looking for people to join the team that have:

  • Ability to think creatively
  • Ability to bring innovative solutions to the table
  • Ability & desire to work collaboratively within a team environment
  • Genuinely nice and kind personality
  • Passion for not just fulfilling an assignment, but in adding value, pushing the boundaries and creating amazing work
  • Hard-working & self-motivated mindset
  • Ability to juggle multiple projects
  • Ability to quickly resolve issues as they arise
  • Up-to-date knowledge of current trends
  • Meticulous attention to details and overall product quality