Account Management

• Manage 2-5 of the agency's accounts while maintaining a real-time understanding of account health and status of all client engagements.
• Oversee the day-to-day relationship for key clients within the agency, serving as the primary point of contact for cross-channel teams.
• Facilitate team collaboration to develop digital marketing approaches and ensure they ladder up to client objectives.
• Lead cross-service line meetings (internal and client-facing), facilitating scheduling, developing the agenda, and providing action items and follow-ups as appropriate.
• Lead key client presentations, coordinating the development of content with delivery teams.
• Direct new business hand-offs when additional opportunities are realized.

Relationship Management

• Identify client decision-makers and establish strong relationships with them through regular facetime and active communication.
• Develop personal relationships with key client contacts and relevant stakeholders, understanding their goals and playing a role in helping achieve them.

Brand Strategy

• Develop a keen understanding of the clients’ big picture marketing goals and business objectives in an effort to align the agency's delivery teams to the same objectives.
• Keep a pulse on progress against established KPIs and goals, identifying learnings that can be applied across channels to optimize results.
• Hold a working knowledge of the digital marketing landscape to facilitate identification of most effective services.
• Serve as the voice of the client within the agency, speaking to client needs, brand strategy and goals to inform activation plans; review and provide feedback on all key deliverables through this lens.

Account Planning & Growth

• Facilitate and leverage ongoing strategic meetings with clients as a forum to present and discuss new strategies and solutions for growth.
• Partner with Service Line Directors to create proposals for new opportunities.

What we're looking for:

Over the years, Union has built an open and fun environment around our six core values; Creativity, Innovation, Collaboration, Kindness, Passion, and Hard Work. Therefore, regardless of the position, we are looking for people to join the team that have:

• Ability to think creatively
• Ability to bring innovative solutions to the table
• Ability & desire to work collaboratively within a team environment
• Genuinely nice and kind personality
• Passion for not just fulfilling an assignment, but in adding value, pushing the boundaries and creating amazing work
• Hard-working & self-motivated mindset
• Ability to juggle multiple projects
• Ability to quickly resolve issues as they arise
• Up-to-date knowledge of current trends
• Meticulous attention to details and overall product quality