Team Management

• Responsible for keeping a pulse on your team's workload and elevating accordingly when team members are under / over resourced

• Ensure team members are aware of relevant tasks, deadlines and requirements

• Support team members in motivating them to deliver their best work

• Inform team of pertinent updates, both internal and client-related, relevant to the projects they’re working on

• Confirm team members are hitting individual billable goals and team as a whole is hitting target billable rates.

• Communicate to your Service Line Director if you feel your team is not on track to hit their goals

Project Management

• Responsible for ensuring projects and tasks are completed on time and on budget

• Continuously audit service line project management processes and suggest improvements

• Utilize service line process documents, tools and trackers to support you in successfully managing projects

• Regularly communicate with Account Director to ensure projects are laddering up to the client's overarching goals and business objectives

• Proactively communicate when you foresee any potential project risks or concerns and work together to come up with a solution

• Translate tactical strategy into a task-based project plan focused on reaching client goals

• Lead and manage meeting notes, to be distributed internally and available for Account Director to share with the client.

• Ensure proper project documentation is being completed at every phase and evolve as needed

• Understand the health and status of your projects at all times

• Manage client expectations and ensure understanding of project status and project timeline at all times

• Manage day-to-day relationships for field clients, serving as the primary point of contact

What we're looking for:

Over the years, Union has built an open and fun environment around our six core values; Creativity, Innovation, Collaboration, Kindness, Passion, and Hard Work. Therefore, regardless of the position, we are looking for people to join the team that have:

• Ability to think creatively
• Ability to bring innovative solutions to the table
• Ability & desire to work collaboratively within a team environment
• Genuinely nice and kind personality
• Passion for not just fulfilling an assignment, but in adding value, pushing the boundaries and creating amazing work
• Hard-working & self-motivated mindset
• Ability to juggle multiple projects
• Ability to quickly resolve issues as they arise
• Up-to-date knowledge of current trends
• Meticulous attention to details and overall product quality