Task Management

• Responsible for keeping a pulse on all active tasks, ensuring resources are up to speed and clear on deliverables.
• Ensure team members are aware of deadlines, requirements and specifications
• Work alongside Traffic Manager to ensure your client deadlines are scheduled and accounted for within larger agency wide project management systems.
• Inform team of pertinent updates, both internal and client-related, relevant to the projects they’re working on.
• Communicate to the Delivery Manager early and often if you feel the team is not on track to hit their goals.

Project Management

• Supporting your Delivery Manager in ensuring projects and tasks are completed on time and on budget.
• Utilize service line process documents, tools and trackers to support you in successfully managing projects.
• Support Delivery Manager on client calls, taking clear meeting notes to be distributed after client meetings.
• Play a key role in maintaining the health of the project by making sure things project deliverables are moving forward and the project is progressing as expected.
• Aid Delivery Manager with pulling hours actuals that ladder into monthly client invoices

Relationship Management

• Exhibit strong communication, interpersonal and presentation skills, both face-to-face with clients as well as through email.
• Building trust with the client contacts through regular communication, strong understanding of their business and goals and ushering through good work.

Brand Strategy

• Support the Delivery Manager in making tactical strategic recommendations on how to help clients achieve their goals through Union’s service line capabilities
• Become an expert on the client's business - what is their brand story, what are their key messages/differentiators, who is their target audience, what are their challenges, who are their competitors, what does success look like for them.

What we're looking for:

Over the years, Union has built an open and fun environment around our six core values; Creativity, Innovation, Collaboration, Kindness, Passion, and Hard Work. Therefore, regardless of the position, we are looking for people to join the team that have:

• Ability to think creatively
• Ability to bring innovative solutions to the table
• Ability & desire to work collaboratively within a team environment
• Genuinely nice and kind personality
• Passion for not just fulfilling an assignment, but in adding value, pushing the boundaries and creating amazing work
• Hard-working & self-motivated mindset
• Ability to juggle multiple projects
• Ability to quickly resolve issues as they arise
• Up-to-date knowledge of current trends
• Meticulous attention to details and overall product quality