Account Manager

about the position

Are you a strong marketer and communicator that’s ready to manage a team and help grow an ambitious agency?

We’re looking for an experienced Account Manager to be responsible for retaining and growing the agency’s Key Accounts. This person will serve as the main point of contact for the client, ensuring strong relationships are formed with relevant stakeholders and that trust is gained by successfully delivering on the client’s goals. In order to do this, they will work closely with the Department Directors and Projects Department to ensure the most effective strategy is incorporated throughout all agency deliverables. By keeping an in-depth knowledge of the client’s business and goals, this role will be responsible for creating a strategic internal vision for each Key Account to direct its growth path while maintaining a healthy sales pipeline and continuously identifying new opportunities for growth. Candidates should have 4+ years of industry experience and be authorized to work in the U.S. at this time.

Account Management

Manage 2-5 of the agency's accounts while maintaining a real-time understanding of account health and status of all client engagements.
Oversee the day-to-day relationship for key clients within the agency, serving as the primary point of contact for cross-channel teams.
Facilitate team collaboration to develop digital marketing approaches and ensure they ladder up to client objectives.
Lead cross-service line meetings (internal and client-facing), facilitating scheduling, developing the agenda, and providing action items and follow-ups as appropriate.
Lead key client presentations, coordinating the development of content with delivery teams.
Direct new business hand-offs when additional opportunities are realized.

Relationship Management

Identify client decision-makers and establish strong relationships with them through regular facetime and active communication.
Develop personal relationships with key client contacts and relevant stakeholders, understanding their goals and playing a role in helping achieve them.

Brand Strategy

Develop a keen understanding of the clients’ big picture marketing goals and business objectives in an effort to align the agency's delivery teams to the same objectives.
Keep a pulse on progress against established KPIs and goals, identifying learnings that can be applied across channels to optimize results.
Hold a working knowledge of the digital marketing landscape to facilitate identification of most effective services.
Serve as the voice of the client within the agency, speaking to client needs, brand strategy and goals to inform activation plans; review and provide feedback on all key deliverables through this lens.

Account Planning & Growth

Facilitate and leverage ongoing strategic meetings with clients as a forum to present and discuss new strategies and solutions for growth.
Partner with Service Line Directors to create proposals for new opportunities.

What we're looking for:

Over the years, Union has built an open and fun environment around our six core values; Creativity, Innovation, Collaboration, Kindness, Passion, and Hard Work. Therefore, regardless of the position, we are looking for people to join the team that have:

Ability to think creatively
Ability to bring innovative solutions to the table
Ability & desire to work collaboratively within a team environment
Genuinely nice and kind personality
Passion for not just fulfilling an assignment, but in adding value, pushing the boundaries and creating amazing work
Hard-working & self-motivated mindset
Ability to juggle multiple projects
Ability to quickly resolve issues as they arise
Up-to-date knowledge of current trends
Meticulous attention to details and overall product quality